How your personal data is protected and processed.
The Guarantor is committed to protecting your personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018). This policy explains how we collect, use and store your data when you use our guarantor application and related services.
Your personal data is processed by VANGUARD INTERNATIONAL LEASE ASSURE HOLDINGS LTD (company number 17039360) as data controller in respect of the The Guarantor service. For any data protection enquiries you may contact us using the contact details on this website.
We process your data to assess and administer guarantor (tenant and landlord) applications, carry out identity and verification checks (e.g. KYC), referencing, provide the service, perform our contract with you, comply with legal obligations and pursue our legitimate interests (e.g. fraud prevention, service improvement). The legal bases under UK GDPR are: consent where applicable, contract performance, legal obligation and legitimate interests.
We may collect identity and contact details (name, email, phone, address), application and tenancy details (property address, rent, income-related information), data from identity verification and referencing processes, and payment or invoice information. This data is collected directly from you when you apply or use the dashboard.
Your data is used only for the purposes set out above. We may share it in a limited and secure way with identity verification providers (e.g. Sumsub) and payment providers (e.g. Stripe). We do not sell your data or share it for marketing with third parties except where required by law.
We keep your personal data only for as long as necessary to provide the service and to meet legal retention requirements (e.g. tax and commercial law). After that, data is deleted or anonymised.
You have the right to access your data, to have inaccuracies corrected, to request erasure in certain cases, to restrict or object to processing, and to data portability where applicable. You may also lodge a complaint with the Information Commissioner’s Office (ICO). Requests can be sent to us in writing or by email; we will respond within the time limits required by law.
We implement appropriate technical and organisational measures to protect your data. If you have questions about privacy or how we process your data, please contact us.
If you have any questions about how we process your personal data, please get in touch using the details below.
Email: